| CyberTech's Application Maintenance and
Support Services are backed up by top class infrastructure and top-of
the line consulting team. Especially for product companies who do not
want to defocus from new product development, CyberTech provides
expertise on application maintenance and support. This enables these
companies to continue supporting their existing customer base without
defocusing from their primary endeavor. CyberTech application support
involves the following key activities:
In addition, CyberTech also specializes in providing end-to-end
product support. For the past 4+ years, we have been providing complete
offshore support for CTOS, a Unisys Operating System. CyberTech provides
SAP Helpdesk & Remote Support Services for more than 20 customers
worldwide.
With its proprietary Web based Helpdesk tool - CyberHelp, issues can
be logged in from anywhere in the world. Assignment of issues is done
and customer immediately starts getting updated on the progress made on
resolving the issue. Issue resolution history is maintained with
complete documentation, saved for use as a knowledge database on your
configuration. This tool also tracks the issue to completion and
provides interactive web based reports to the users and super users.
In case needed, a 24x7 Helpdesk with Toll free number is available
for users to simply pick up the phone and get help on their issues.
For many of its customers, CyberTech Helpdesk works like a one stop
shop for all their support requirements, be it Remote IT infrastructure
support; SAP Post implementation support, SAP ABAP development, IP
Telephony support or any other product support.
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